What is a quality van build?
Although quality and customer satisfaction are both important to us, we consider them distinctly different concepts. To us, customer satisfaction is subjective, whereas quality is objective. It is our hope that our customers’ satisfaction derives from our customers assigning valuing to quality and recognizing quality in our work. If we built crap vans but had satisfied customers we would not find our work gratifying. So, we strive to build quality vans and provide a quality rewarding build experience and truly hope that our customers are satisfied.
For us, a basic quality van build is one that has a vented space defined by sturdy walls, floor, and ceiling. Additions to this basic build out does not add quality to the build; it just add more amenities to which our customers might assign value (bed platform, custom storage units, solar power, inverter, refrigerator, sink, running water, and aesthetic durable finishing, etc.). In our view, the price tag of a van build is not correlated with the quality of the build. A 150K+ RV-like build out presented with the highest levels of customer service but which has flimsy, poorly insulated thin walls, may be fancy, but per our measures would not be considered quality.
Gratification from our work comes in large part from working with van owners in the design process. It is a process where we learn about the van owner’s objectives and generate and analyze new ideas for the build out. It is a creative and rewarding process for us. If you think your idea of quality as it pertains to van builds matches ours, we would love to work with you to figure out a build that meets your needs and your budget. But please don't take it personally, we won't build van that we don't think is quality (e.g., flimsy walls) even if it would make you happy and you are will to pay handsomely for it.
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